Techno Brain BPO / ITES expands its presence in Africa by opening a new office in Uganda

Kampala, Uganda,

Techno Brain BPO / ITES, the business process outsourcing division of Techno Brain, Africa’s leading software development company announces the expansion of its facility and opening of a new office in Kampala, Uganda. An official grand opening of this new office is scheduled for May 2012. Techno Brain BPO / ITES in conjunction with National IT Authority of Uganda (NITA-U) is opening this new office inside the new BPO Incubation Center being setup by Government of Uganda. This BPO Incubation center is Government of Uganda’s initiative to develop BPO industry in Uganda and create more job opportunities for the local youth.

This new facility will provide 70 operational seats in one shift and can support more than 180 operational seats across shifts on a daily basis for local & international clients. From this new facility, Techno Brain BPO / ITES will provide integrated IT outsourcing services and solutions including Customer Care, Finance & Accounting, Human Resources, Knowledge Services, Order Management and Web based Services to many of the local and International clients across Africa, USA and Asia. BPO / ITES services span over a wide range of domains retail, insurance, mortgage, banking & financial services, healthcare, telecommunications, technology, travel and hospitality.

Speaking about this new office opening, Manoj Shanker, CEO, Techno Brain Group, said, “Our Techno Brain BPO / ITES division has grown steadily over the last few years. With an aim to promote & enhance outsourcing services by leveraging the local African talent pool with our well-developed ICT infrastructure we have expanded our operations to a new location. From Uganda office, we will be pursuing both new business & partnership opportunities as well as continuing to service our existing customers”. He has also appreciated the efforts of Government of Uganda & NITA-U in setting for taking up this initiative, thereby encouraging companies like Techno Brain which will provide large employment opportunities for Ugandan youth in the BPO / ITES sector.

He also stated that, “We are proud to denote the fact that Techno Brain BPO / ITES is the only African Company which is ISO certified in the region and has its presence in two major East African Countries. With the steady growth of our BPO division and opening of this new office in Kampala, Uganda not only extends our local presence in Africa, but also demonstrates our commitment to our customers and partners in the region”.

Lakshman, Director-Operations & HR, Techno Brain BPO, stated, “Techno Brain has its presence for the past ten plus years in Uganda as training and solutions entity. With the addition of our BPO / ITES division and with the support of experienced & fresh local talent pool, we will be able to provide industry best, high quality, end-to-end and value added business process outsourcing & IT enabled services to our existing and new clients in Uganda”.

Techno Brain BPO / ITES Sponsoring & Exhibiting at East African Outsourcing Summit 2012

Nairobi, Kenya, May 22, 2012

Techno Brain BPO/ITES, Business Process Outsourcing & IT Enabled Services Division of Techno Brain, Africa’s leading Software Development and IT Training services Company, will be exhibiting at the East African Outsourcing Summit 2012, which will be held from June 5 – 6, 2012 at Crowne Plaza Nairobi, Kenya.

Techno Brain BPO / ITES is the Keynote Sponsor of East African Outsourcing Summit 2012.

East African Outsourcing Summit 2012 is organized by Kinetic Events, an international business to business conferencing company.

The primary objective of this summit is for Knowledge Sharing, Networking and Deal Making within African outsourcing industry. Major focus of this summit will be on the current economic situation throughout the world and Africa.

The event will address both operational and technological strategic issues shared by leading decision makers globally seeking to influence market share and profitability.

In this two day event, Techno Brain BPO/ITES will be exhibiting its integrated IT outsourcing services and solutions including Voice, Data, Knowledge Process Management and IT Enabled Services.

Munjal Shah, Director, Techno Brain BPO/ITES is one of the guest speakers in East African Outsourcing Summit 2012.

With a combined industry experience of 15 years, strong domain knowledge and a huge pool of professionals, Techno Brain BPO/ITES provides clients with strategic insight, scalable and wide range of offerings to ensure the best return on their investment.

East African Outsourcing Summit 2012 aims to help Outsourcing companies to position their company as a leader in outsourcing industry to their prospective & existing clients; re-educate themselves on new industry trends & developments; explore new market opportunities; avail opportunity of hearing industry best success stories from International guest speakers and build long-lasting relationships through networking.

This two day event will feature focused business meetings, educational workshops along with cutting edge conferences on different topics.

African IT company redefining information technology

May 18, 2012

Over the last decade, among several African countries Kenya has been the best environment for ICT innovation. A recent study has revealed that Kenya has taken active steps to enact suitable ICT legislation and provide an enabling ICT regulatory regime, promoting open and private sector participation.

To capitalize on this opportunity, Techno Brain, an information technology company from Tanzania, expanded its operations into Kenya in the year 1999. Techno Brain started its journey as a small IT Training Centre in 1997 in Dar es Salaam, Tanzania. However, unlike other companies, Techno Brain did not stop there and made a strategic move, enhancing its expansion of operations and offering ICT solutions within the African region.

In Kenya, Techno Brain is the only IT Company that has a three-in-one unit that runs an IT training centre, BPO/ITES facility and a state-of-the-art research and development centre, all in one. In an interview, Manoj Shanker, CEO, Techno Brain Group said, “This is a major milestone for an African company. TechnoBrain is committed and dedicated to serving the African and global market with industry best IT solutions.

The decision to have entire Techno Brain offerings, such as training, BPO and R&D facilities in Kenya were influenced by the need for a faster response and effective services to clients using the ready availability of an advanced IT infrastructure, and highly qualified local talent pool, including complete support from the Kenyan Government”.

In the latter half of 2000, this Tanzanian IT company felt the need to widen its scope and go global. Thus, Techno Brain became the first Tanzanian IT company to go global and penetrate the Indian market, recognized as a centre of excellence in IT in the world. Over time, the company has also expanded its operations into the USA, UAE and UK. These strategic moves placed Techno Brain in the cadre of a record breaker in terms of international success.

A Tanzanian daily newspaper quoted Manoj Shanker: “Since inception, Techno Brain held a vision to be recognised as a respected, global IT firm, while also being committed to society’s development. With this vision and continuous support from governments across various African countries and strategic partners, Techno Brain has been able to create a difference in the lives of the common man with various innovative solutions”. Now, in a real sense, every day and at every stage, Techno Brain’s solutions are contributing to the endeavours of government or semi-government bodies in several countries to earn more revenue, ensure national security, enhance financial transparency, monitor drug trafficking, provide better citizen-centric services and ensure an environment free of child abuse and violence.

Over the years, Techno Brain has made its mark in Africa as a value-added ICT solutions provider. For its contribution towards providing effective and high quality ICT Solutions, the company has won several global awards such as the Country Partner and ISV Partner of the Year by Microsoft and number one IT Company among KPMG’s survey of top 100 mid-sized firms.

In addition, it has also achieved ISO 9001: 2008 for Tanzania, Kenya, Malawi, and Uganda and BPO/ITES divisions for following SEI CMM standards to deliver high quality solutions. The journey for this Tanzanian company may not have been easy.

However, armed with determination and a soaring vision, there seemed to be no aim too lofty that could not be achieved.

Today, Techno Brain stands as a true example of enduring success as it continues to take giant strides into a promising future!

This article was first published in CIO magazine in May, 2012.

Kenya ranked ahead of SA in Internet usage

By David Ohito

Kenya has more internet users than South Africa, the latest internet world statistics report shows.

Kenya is ranked fourth among Africa’s top internet countries as at December 31 2011 figures. Nigeria is ranked the number one country with 45 million users but this is attributed to its huge population of over 155 million people.

Kenya which has a paltry 200,000 internet users in the year 2000 but  currently enjoys 10.4 million users as at the end of last year.

This figure however varies from the CCK statistics that put total number of internet users at 17.3 million combining all mobile and data internet subscribers, terrestrial wireless subscribers, satellite subscriptions, fixed internet connections, fiber optic subscriptions and fixed cable modem users.

According to the World Internet statistics, Kenya’s  internet penetration is estimated at 25.5 percent of the population which stands at 41 million people. CCK’s figures put the penetration at 36.6 percent.

The Kenyans users account for Africa’s 7.5 percent people with access to internet.

The fresh report published on www.internetworldstats.com  explain how the growth in internet  uptake has yielded fruits in Kenya.

The report notes that growth in Africa’s Internet and Broadband sector has accelerated in recent years due to improvements in infrastructure, the arrival of wireless access technologies and lower tariffs.

“Broadband is rapidly replacing dial-up as the preferred access method. This process is already virtually completed in Africa’s more developed markets. This report provides 126 statistical tables showing trends and developments in the telecommunications markets of the 38 most significant African countries in terms of telecommunications,”

The Communications Commission of Kenya (CCK) quarterly sector statistics for the period October-December 2011 lauded the increase and attributed it to mobile internet subscriptions.

According to CCK, Safaricom mobile data and internet subscriptions stood at 4.6 million users, Yu Mobile followed with 670,000 subscribers, Airtel commanded about 608,000 users while Telkom Kenya had some 110,000 users.

Source: The STANDARD DIGITAL

http://www.standardmedia.co.ke/standarddigitalworld/?articleID=2000057878   

Government urged to train Youths in BPO Skills

PRESS RELEASE

Nairobi, May 2, 2012

Business Process Outsourcing is critical in Kenya’s development as it has created opportunities for youth employability in the country, Baris Vural, a director at Techno Brain Group has said.

Baris thanked the Government for identifying the BPO sector of the IT industry as key towards realization of Vision 2030.

Mr. Vural urged Government to invest in training youth in BPO skills from which BPO companies would recruit staff.

He said Techno Brain group has trained and employed about 400 staff working at its BPO division. This move, he said, besides creating employment to the youth, has made services in various sectors in which some of the youth trained by Techno Brain are employed more efficient.

Mr. Vural said Information Technology should be harnessed by Government agencies to improve service delivery to the people.  He said, “Information Technology is faster, easier, more convenient and of better quality in service delivery.”

Techno Brain, he said, is in the process of opening a BPO delivery center in Kampala Uganda by end of May 2012 with capacity of 70 seats.

From the new facility, Techno Brain BPO / ITES will provide integrated IT outsourcing services and solutions including Customer Care, Finance & Accounting, Human Resources, Knowledge Services, Order Management and Web based Services to many of the local and International clients across Africa, USA and Asia.

Techno Brain’s Enterprise Business practice, Vural said provides comprehensive, efficient and robust IT business solutions to meet unique requirements of enterprises and help them sustain profitability in this competitive global business environment. “Our Enterprise Business practice includes a portfolio of unique IT products and a complete suite of Enterprise Resource Planning (ERP) solutions, to enable enterprises to effectively manage and address the issues of various functional areas such as human resources, project management, auditing, accounting, financial,” he added.

“With this step, Techno Brain will not only increase the seat capacity but will also have geographic redundancy for their existing and future BPO clients,” Said Vural. Adding that Techno Brain is the first BPO company in East Africa that has implemented ISO 9001:2008 Quality Management System (ISO certified)

Among the projects that the Company is currently working on are Content Writing & Management,

Customer Technical Support, Helpdesk and BPO/ITES Consultancies.

 Others are Turnkey solutions –– Emergency Children Helplines (Kenya, Zambia, Ghana, and Ethiopia) Automated IVR solutions – for example – Maternal IVR HelpdeskWebsite/ Online Research.

Mr. Baris Vural spoke at Techno Brain offices ahead of the East African Outsourcing summit to be held in Nairobi from June 5 to 6^th. 

Ends.............................................................................

For Further reading, follow Links to this Press Release

TECHMTAA.COM

http://www.techmtaa.com/2012/05/02/techno-brain-group-urges-government-to-support-the-youth-to-gain-bpo-skills/

KENYA TECH. WORDPRESS   (Kenya Tech Reporters)

http://kenyatech.wordpress.com/2012/05/02/government-urged-to-train-youths-in-bpo-skills/

TECH TREND AFRICA .COM

http://www.tectrendafrica.com/2012/05/02/techno-brain-group-urges-government-to-support-the-youth-to-gain-bpo-skills/

BAKE.OR.KE (Bloggers Association of Kenya)

http://bake.or.ke/blog_feed_item/17790

The EAST AFRICAN NEWS WATCHER

http://www.eawatcher.com/technology/techno-brain-group-urges-government-to-support-the-youth-to-gain-bpo-skills/