Kampala, Uganda,
Techno Brain BPO / ITES, the business process outsourcing division of Techno Brain, Africa’s leading software development company announces the expansion of its facility and opening of a new office in Kampala, Uganda. An official grand opening of this new office is scheduled for May 2012. Techno Brain BPO / ITES in conjunction with National IT Authority of Uganda (NITA-U) is opening this new office inside the new BPO Incubation Center being setup by Government of Uganda. This BPO Incubation center is Government of Uganda’s initiative to develop BPO industry in Uganda and create more job opportunities for the local youth.
This new facility will provide 70 operational seats in one shift and can support more than 180 operational seats across shifts on a daily basis for local & international clients. From this new facility, Techno Brain BPO / ITES will provide integrated IT outsourcing services and solutions including Customer Care, Finance & Accounting, Human Resources, Knowledge Services, Order Management and Web based Services to many of the local and International clients across Africa, USA and Asia. BPO / ITES services span over a wide range of domains retail, insurance, mortgage, banking & financial services, healthcare, telecommunications, technology, travel and hospitality.
Speaking about this new office opening, Manoj Shanker, CEO, Techno Brain Group, said, “Our Techno Brain BPO / ITES division has grown steadily over the last few years. With an aim to promote & enhance outsourcing services by leveraging the local African talent pool with our well-developed ICT infrastructure we have expanded our operations to a new location. From Uganda office, we will be pursuing both new business & partnership opportunities as well as continuing to service our existing customers”. He has also appreciated the efforts of Government of Uganda & NITA-U in setting for taking up this initiative, thereby encouraging companies like Techno Brain which will provide large employment opportunities for Ugandan youth in the BPO / ITES sector.
He also stated that, “We are proud to denote the fact that Techno Brain BPO / ITES is the only African Company which is ISO certified in the region and has its presence in two major East African Countries. With the steady growth of our BPO division and opening of this new office in Kampala, Uganda not only extends our local presence in Africa, but also demonstrates our commitment to our customers and partners in the region”.
Lakshman, Director-Operations & HR, Techno Brain BPO, stated, “Techno Brain has its presence for the past ten plus years in Uganda as training and solutions entity. With the addition of our BPO / ITES division and with the support of experienced & fresh local talent pool, we will be able to provide industry best, high quality, end-to-end and value added business process outsourcing & IT enabled services to our existing and new clients in Uganda”.
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