PRESS RELEASE
Nairobi, May 2, 2012
Business Process Outsourcing is critical in Kenya’s
development as it has created opportunities for youth employability in the
country, Baris Vural, a director at Techno Brain Group has said.
Baris thanked the Government for identifying the BPO sector
of the IT industry as key towards realization of Vision 2030.
Mr. Vural urged Government to invest in training youth in
BPO skills from which BPO companies would recruit staff.
He said Techno Brain group has trained and employed about
400 staff working at its BPO division. This move, he said, besides creating
employment to the youth, has made services in various sectors in which some of
the youth trained by Techno Brain are employed more efficient.
Mr. Vural said Information Technology should be harnessed by
Government agencies to improve service delivery to the people. He said, “Information Technology is faster,
easier, more convenient and of better quality in service delivery.”
Techno Brain, he said, is in the process of opening a BPO
delivery center in Kampala Uganda by end of May 2012 with capacity of 70 seats.
From the new facility, Techno
Brain BPO / ITES will provide integrated IT outsourcing services and solutions
including Customer Care, Finance & Accounting, Human Resources, Knowledge
Services, Order Management and Web based Services to many of the local and
International clients across Africa, USA and Asia.
Techno Brain’s Enterprise Business practice, Vural said provides
comprehensive, efficient and robust IT business solutions to meet unique
requirements of enterprises and help them sustain profitability in this
competitive global business environment. “Our Enterprise Business practice
includes a portfolio of unique IT products and a complete suite of Enterprise
Resource Planning (ERP) solutions, to enable enterprises to effectively manage
and address the issues of various functional areas such as human resources,
project management, auditing, accounting, financial,” he added.
“With this step, Techno Brain will not only increase the
seat capacity but will also have geographic redundancy for their existing and
future BPO clients,” Said Vural. Adding that Techno Brain is the first BPO
company in East Africa that has implemented ISO 9001:2008 Quality Management
System (ISO certified)
Among the projects that the Company is currently working on
are Content Writing & Management,
Customer Technical Support, Helpdesk and BPO/ITES
Consultancies.
Others are Turnkey
solutions –– Emergency Children Helplines (Kenya, Zambia, Ghana, and Ethiopia)
Automated IVR solutions – for example – Maternal IVR HelpdeskWebsite/ Online
Research.
Mr. Baris Vural spoke at Techno Brain offices ahead of the East African Outsourcing
summit to be held in Nairobi from June 5 to 6th.
Ends.............................................................................
For Further reading, follow Links to this Press Release
TECHMTAA.COM
KENYA TECH. WORDPRESS
(Kenya Tech Reporters)
TECH TREND AFRICA .COM
BAKE.OR.KE (Bloggers Association of Kenya)
The EAST AFRICAN NEWS WATCHER
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